Welcome to Turn And Char Coal's Privacy Policy

Information We Collect

We collect personal information that you voluntarily provide to us when you make a booking, sign up for our newsletter, or participate in our poker events. This may include your name, contact details, and dietary preferences.

• Contact information: name, email address, phone number.
• Booking details: date, time, number of guests, special requests.
• Event participation: poker alias or nickname (if provided), attendance records.
• Payment information: we do not store credit card details; payments are processed by third-party providers.

We do not collect any financial information related to gambling, as our poker events are chip-only with no monetary stakes. We do not collect sensitive information unless required by law.

How We Use Your Information

We use your personal information to provide and improve our services, manage bookings, communicate with you about events and promotions, and ensure the safety and enjoyment of all guests.

• To process and confirm restaurant reservations.
• To send you updates about upcoming poker nights and special events (if you opt in).
• To respond to your inquiries and provide customer support.
• To comply with legal obligations and protect our rights.

We do not use your information for online gambling or any monetary transactions related to poker. We do not sell your personal information to third parties.

Disclosure of Your Information

We may disclose your personal information to trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided those parties agree to keep this information confidential.

• Service providers: booking platforms, email marketing services, payment processors.
• Legal requirements: if required by law or to protect our rights.
• Business transfers: in the event of a merger or acquisition, your information may be transferred.

We do not disclose information to gambling operators or online casinos. All third parties are bound by confidentiality agreements.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. These include physical, electronic, and managerial procedures to safeguard and secure the information we collect.

• Secure servers and encrypted connections (SSL) for data transmission.
• Restricted access to personal information to authorized staff only.
• Regular review of our data collection, storage, and processing practices.

We do not store any financial or gambling-related data. No method of transmission over the internet is 100% secure, but we strive to use commercially acceptable means.

Your Rights and Choices

You have the right to access, correct, or delete your personal information held by us. You may also opt out of receiving marketing communications at any time.

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can ask us to correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to legal obligations.
• Opt-out: You can unsubscribe from our newsletter or marketing emails using the link provided.

To exercise these rights, contact us at [email protected] or +61 412 583 947. We will respond to your request within a reasonable timeframe.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookies through your browser settings.

• Essential cookies: necessary for the website to function.
• Analytics cookies: help us understand how visitors interact with the site.
• Marketing cookies: used to deliver relevant advertisements (if any).
• You can disable cookies in your browser, but some features may not work properly.

We do not use cookies to track gambling behavior. For more details, see our Cookie Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page. You are advised to review this policy periodically for any changes.

Changes are effective immediately upon posting. Material changes may be notified via email or prominent notice on our website.

Last updated: 1 July 2025.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us using the details below. We are happy to assist you.